Return & Refund Policy

Last updated: September 28, 2026.

At Zhopu, we want you to shop with confidence. This policy explains when you may request a return, replacement, or refund.

Return window

You may request a return within 30 days after delivery. As a general rule, the item must be unused, unwashed, and in the same condition in which it was received, with original packaging, accessories, and tags when applicable. We may request your order number or proof of purchase.

Request authorization before sending a product back

Contact Zhopu through our Contact or Support page before returning any item. If approved, we will provide the correct procedure and return address.

Do not send a product to the address printed on the original package unless Zhopu specifically instructs you to do so. We work with different fulfillment partners and suppliers, so the correct return address may vary. Unauthorized returns or returns sent to the wrong address may not be received or refunded.

Damaged, defective, or incorrect items

Inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact us as soon as possible and preferably within 7 days after delivery. We may request photos or video of the item, packaging, shipping label, and issue.

When the claim is approved, we may offer a replacement, refund, or another appropriate solution at no additional cost to you.

Change-of-mind returns

If you selected the wrong size, color, or model, changed your mind, or no longer want the item, you may request a return within the 30-day window, subject to the conditions above.

Unless applicable law requires otherwise, or the item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs. Original shipping charges are generally non-refundable for change-of-mind returns.

Items with return restrictions

For hygiene, health, safety, or product-integrity reasons, certain items may not be returnable once opened, used, or unsealed. This may include personal-care and hygiene products, cosmetics, certain intimate items, personalized products, gift cards, and products clearly marked as final sale.

These restrictions do not remove any mandatory rights you may have for damaged, defective, incorrect, or misdescribed items.

Exchanges

For most products, the fastest way to receive another size, color, or model is to return the eligible item and place a new order. For damaged, defective, or incorrect items, we may arrange a replacement directly when available.

Refunds

After an approved return is received and inspected, we will notify you of the outcome. If approved, the refund will be issued to the original payment method.

After Zhopu issues the refund, it may take approximately 5 to 10 business days to appear, depending on your bank, card issuer, or payment provider.

Order cancellations

If you need to cancel an order, contact us as soon as possible. We will try to stop it before processing or fulfillment begins, but we cannot guarantee cancellation once the order is being prepared, has been transferred to a supplier, or has already shipped.

Lost packages or delivery issues

If tracking stops updating for an unusual period, the package appears lost, or it is marked delivered but you did not receive it, contact us so we can review the case with the carrier or fulfillment partner. The available solution will depend on the investigation, delivery evidence, and applicable law.

International orders

Do not send an international return until you receive instructions from Zhopu. Return addresses may vary by country and product. Unless the law requires otherwise, duties, taxes, or similar charges connected with a voluntary return may be the customer's responsibility.

Abuse prevention

We may reject requests that show reasonable signs of fraud, product tampering, return of a different item, or repeated abuse of the returns process, while respecting mandatory consumer rights.

Consumer rights

If the laws applicable to your purchase provide additional or more favorable rights, those mandatory rights will prevail over any conflicting part of this policy.

Contact

To request a return, refund, replacement, or cancellation, use our Contact or Support pages and include your order number and a brief description of the issue.