Privacy Policy
Last updated: September 28, 2026.
This Privacy Policy explains how Zhopu collects, uses, shares, and protects personal information when you visit zhopu.com, create an account, make a purchase, or use our services.
Information we collect
- Contact and account information: name, email address, billing or shipping address, phone number when needed, account credentials, and preferences.
- Orders and transactions: products purchased, amounts, discounts, returns, refunds, and fulfillment information.
- Payments: payment status and information needed to process a transaction. Full payment-card details may be handled directly by payment providers and are not necessarily stored by Zhopu.
- Usage and device information: IP address, browser, device, operating system, cookies, identifiers, and activity within the store.
- Communications: support messages, claims, photographs, or files you voluntarily provide to resolve an issue.
- Security and fraud information: risk signals and information reasonably necessary to protect customers, orders, and systems.
How we obtain information
We may obtain information directly from you, automatically when you use the store, and from service providers that help us operate Zhopu, including Shopify, payment processors, analytics providers, suppliers, fulfillment partners, carriers, and fraud-prevention services.
How we use information
- process payments, orders, shipping, returns, and refunds;
- create and manage customer accounts;
- provide support and send communications related to orders or security;
- prevent fraud, abuse, and unauthorized access;
- improve the store, navigation, and customer experience;
- perform analytics and measurement;
- send marketing or show advertising when permitted and subject to your privacy choices;
- comply with legal, tax, accounting, and regulatory obligations.
Cookies and similar technologies
Zhopu and its service providers may use cookies, pixels, local storage, and similar technologies for essential functions, authentication, shopping cart features, security, preferences, analytics, and, where applicable, advertising.
Depending on your location, you may manage certain choices through the cookie banner, browser settings, or the Your Privacy Choices page available in the store.
When we share information
We may share information when reasonably necessary to operate the store or comply with legal obligations, including with Shopify, payment providers, suppliers and warehouses, fulfillment partners, carriers, customer-support providers, security and fraud-prevention services, analytics providers, communications services, and marketing providers.
We may also disclose information when required by law, a valid legal order, or to protect rights and safety.
Certain advertising or measurement activities may be considered a “sale,” “sharing,” or “targeted advertising” under some privacy laws. Where applicable, you may use the opt-out choices available through Zhopu.
International transfers
Because Zhopu is an online store that may work with providers and services in multiple countries, your information may be processed outside your country of residence. Where required, we seek to use appropriate safeguards for international transfers.
Retention
We retain information for as long as reasonably necessary to process orders, meet legal, tax, and accounting obligations, manage warranties or disputes, and prevent fraud. Retention periods may vary depending on the type of information and applicable law.
Security
We use reasonable administrative, technical, and organizational safeguards to protect information. No electronic transmission or storage system can guarantee absolute security.
Your rights and choices
Depending on where you live, you may have rights to request access, correction, deletion, or portability; withdraw consent; object to or restrict certain processing; and opt out of certain forms of sale, sharing, or targeted advertising.
You may use our Contact, Support, or Your Privacy Choices pages where applicable. We may need to verify your identity before completing a request. We will not discriminate against you for exercising rights provided by law.
Children
Zhopu is not intentionally directed to children under 13. If the law in your country sets a higher age for valid consent to data processing, that higher standard will apply.
Third-party services
The store may contain links to or integrations with third parties. Their privacy practices are independent from Zhopu, so we recommend reviewing their policies.
Changes to this policy
We may update this policy to reflect changes in our services, providers, practices, or legal requirements. We will publish the updated version with a revised effective date.
Contact
For privacy questions or requests, use our Contact or Support pages.